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Security Policy

WorkDigital provides a Web-based workplace, consisting of an integrated suite of simple and easy-to-use applications. We understand that security and reliability are critical factors for our customers - that's why they are our top priority and our approach to them is comprehensive.

The security section of our website details the hardware, software and processes we use that drive the application and data security for the hosted solution.

Secure Data Centres

The service is securely hosted at data centres compliant with globally recognised standards.

- ISO 27001 Certified
- AICPA Type 2 Compliant
- Cloud Security Alliance – STAR Registrant
- GDPR Compliant
- HIPAA Compliant
- PCI DSS Compliant

Application Security

The application incorporates multiple security levels which adhere to globally accepted standards:

User Authentication

Every user is provided with a unique, confidential username and password to access their system protected by 256-bit SSL encryption. In addition, 2FA and Single sign-on is also available.

Secure Data Access uses secure directory access protocol, which maps users to their registered information held on the system and only then allows them to access their data. also provides customisable role-based security and item-level access controls ensuring that only the right people get access to the right information.

SSL Data Encryption

All customer data is encrypted, while in transit and sent using HTTPS. All customers’ data uploaded and stored are encrypted at rest. All backups of customer’s data are encrypted using GPG.

Data Storage, Backup and Disaster Recovery

All customer data is stored on fully redundant servers, which insulates us from any hardware failure.

All customer data is backed up at Primary Data centre using Continuous Data Protection (CDP) and copied to a secondary data centre on a nightly basis. Hence, we always have an off-site backup copy – in case of any emergency situation.

In an event of a catastrophic hardware failure, natural disaster or other event that renders the primary hosting facility inoperable, WorkDigital has set up procedures to bring the system back online at the secondary data centre with minimal time/data loss. We regularly test to check our disaster recovery procedures and the integrity of the customer data.

Network Security & Availability

99.99% Uptime Guarantee

Our goal and efforts are to provide 100% up-time for Service. We provide 99.99% uptime guarantee and we are always well above our promise.


WorkDigital uses multiple fault-tolerant firewalls. Each firewall employs both static and dynamic access-lists, configured to permit only necessary traffic. Abusive or malicious traffic is dynamically denied per dynamic access lists on the firewalls.

Security Patches and Critical Updates

All servers are audited regularly for security patch and critical update levels. Patches and updates are first deployed to a test environment to assure compatibility, then to the live environment.

Security Monitoring

Our Information Security department monitors notification from various sources and alerts from internal systems to identify and manage threats.

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